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Service Centre
Every Bicycle Superstore has it's own fully equipped workshop each with a team of dedicated mechanics to look after your bike.
Look after your investment with regular servicing and you’ll get many years of satisfied cycling. We offer a range of service options so you’ll get the most out of your bike. We recommend a Full Service every 3 to 6 months depending on the use of the bike and riding conditions. Please call us to book your next service.
90 day Workmanship Guarantee
With our specially trained bike mechanics, we know our workmanship is World Class. That’s why we guarantee all our repairs*.
On-Time Service Guarantee
In the event your bike is not ready on time, after a service or repair, we’ll call you. However, if you don’t get a call from us, you’ll receive 50% off your next service*. (*Does not include Department Store bikes. Does not include parts, normal wear and tear, or misuse of the bike.)
Tips for maintaining your bike
For any new bike the first 6 week service is the most important, that’s why we offer it to you FREE! New bikes are a bit like new cars and will often require small adjustments in the early stages. The gears on your bike rely on correct cable tension to operate properly.
Tyre pressure makes a difference
MTBs. Correct tyre pressure can transform the off-road performance of your mountain bike. Too much air pressure can make the bike lose grip easily. Try letting the pressure down a bit and experiment with how your bike handles. Don’t let too much air out though, as this may result in a “pinch flat” which occurs when the inner tube is squashed between the rim and tyre.
Road & pavement. Too little pressure will create drag and rolling resistance which makes your bike sluggish and hard to pedal. In dry conditions most tyres will perform their best when inflated to just under the manufacturer’s maximum recommended pressure. NEVER INFLATE A TYRE BEYOND THE RECOMMENDED MAXIMUM.
Keep your chain clean and lightly oiled. Dust, dirt and grit on the chain will accelerate wear of your drive train. Ask us about good quality lubricants and cleaners.
Shipping a bicycle
To ship a bicycle, you will need to do at least some disassembly of a bicycle, regardless of what type of container you put it in. The wheels or at least the rear wheel needs to come out. For most bikes these days with quick release wheels this is very easy. The pedals absolutely have to go. Pedals can be very difficult to remove, particularly if you are removing them for the first time. There are special pedal wrenches that it may pay to buy. They are flat enough to squeeze into the gap between the pedal and crank, and they have the long handles necessary to generate the leverage you need. They make life better! Ask about the right tools at any Bicycle Superstore.
WARNING: The pedal that your left foot rests upon when riding the bicycle is a left-handed screw. (This is so that your pedaling action does not unscrew the pedal!) You must screw it clockwise (when looking at the outside of the pedal) to loosen.
Also note that if the bike is to be air shipped, the tyres should be let down prior. The low pressure at altitude can blow up the tyres if left at normal pressure.
The right-hand pedal is a normal right-handed screw; if you are looking at the outside of the pedal, turn it anti-clockwise to loosen. Be advised that as this can be a tight screw to get loose, especially if you’ve been trying to turn it the wrong way. When you put the pedal back on, place a small dab of grease on the pedal threads before reattaching them. This will make it easier to remove them next time you ship your bike. It may also eliminate the need for the pedal wrenches!
You may also have to take the seat off. This is a simple maneuver (especially if it is a mountain bike with quick-releases), but be advised that the seat post will be all slimey and gooey with bicycle grease. You might want to have some small plastic bags to wrap around it.
Bicycle In A Box
There are a few things you can do to protect your bike from the vagaries of airline handling. Get or make some cardboard tubing the same width as your box. Place it strategically in the box to help reinforce it and keep your bike from getting crushed. Also get a fork brace from any Bicycle Superstore: this is a small piece of plastic that fit into the fork drop outs, right where the front wheel’s axle was before you took the wheel off.
Otherwise any Bicycle Superstore can pack your bicycle for you for a small charge.
